Refund PolicyUpdated 2 months ago

Thank you for shopping with Chella. We are committed to providing you with high-quality, fresh, and delicious Churchkhela. Due to the perishable nature of our items, we do not accept returns or exchanges. However, if you believe a product to be defective, we can work with you to organize a refund, on a case by case basis. 

1. Perishable Nature of Our Products

a. Our snacks is handcrafted and made with the utmost care to ensure their freshness and quality.

b. Perishable items have a limited shelf life and must be consumed within a specific timeframe to maintain their taste and quality.

2. Quality Assurance

a. We take every precaution to ensure that your perishable products are shipped in perfect condition, adhering to strict quality control standards.

b. If you receive a product that is damaged or spoiled due to our error, please contact us at [email protected] within 7 days of receiving your order. We will work with you to resolve the issue promptly.

3. Contact Us

If you have any questions or concerns about your order, our products, or our return policy, please feel free to contact us at [email protected]. We are here to assist you and provide the best customer service experience possible.