What is your shipping policy?Updated 2 months ago
Thank you for shopping with Chella! We strive to provide you with the best products and services, including efficient and reliable shipping. Please take a moment to review our Shipping Policy to understand how we handle the shipment of your orders.
Shipping Methods:
a. Chella offers shipping services within Canada and the USA through Canada Post and USPS. Please contact us if these carriers do not deliver to your address. We currently offer the following shipping options:
Standard Shipping: Estimated delivery time is:
- Western Canada: 1-4 business days
- Eastern Canada: 3-8 business days
- Western USA: 3-8 business days
- Eastern USA: 4-8 business days
Shipping Costs:
a. Shipping costs are at a flat rate of $9.99 per order. Free shipping is applied to all orders over $85
Order Processing Times:
a. Orders are processed within 2 business days after payment confirmation. During high-demand periods, processing times may be slightly longer, but we always aim to get your order on its way to you as soon as possible.
Shipping Delays:
a. While we make every effort to ensure your orders are shipped promptly, Chella is not responsible for any delays in shipping caused by our courier partners. Shipping times may be affected by factors beyond our control, including:
- Weather conditions
- Courier service disruptions
- National holidays
- Remote or rural delivery location
Order Tracking:
a. You will receive a tracking number via email once your order has been shipped. This tracking number allows you to monitor the progress of your shipment directly on our website or through the courier's tracking portal.
Shipping Address:
a. Please ensure that your shipping address is accurate and complete. Chella is not responsible for any additional shipping costs or lost orders resulting from incorrect or incomplete addresses provided by the customer.
Shipping Restrictions:
a. At this time, Chella ships exclusively to Canada and the USA.
Return Of Undeliverable Packages:
a. If a package is returned to us as undeliverable due to an incorrect address provided by the customer or other delivery issues, we will contact you to arrange for re-shipment. Additional shipping charges may apply in such cases.
Contact Us:
a. If you have any questions or concerns about our Shipping Policy, please don't hesitate to reach out to our Customer Support team at [email protected].
Note: This Shipping Policy is subject to change without notice, please check back periodically for updates.