Shipping Info
Why is my product not shipped yet?
We are working on getting your order shipped as soon as possible. Typically it takes around 1-2 business days to ship but please allow for delays due unforeseen circumstances.
What is your shipping policy?
Thank you for shopping with Chella! We strive to provide you with the best products and services, including efficient and reliable shipping. Please take a moment to review our Shipping Policy to understand how we handle the shipment of your orders. S
What if my package gets lost or arrives damaged?
Lost Orders:. If it has been at least 14 days since your order was placed, please contact us at [email protected] and we will inquire the shipping company on the status of your shipment. If they confirm that the package is lost, we will send a f
Can I change my shipping address after placing an order?
Your Shipping address may be changed so long as your order has not been shipped. Please email [email protected] to edit your address. If your order has already been shipped, we cannot change your address.
There is an item missing from my order, what do I do?
If an item is missing from your order, please contact [email protected] within 7 days of the delivery date. In your email, include photos of the items you did receive, and a description of what items were missing. We will work to resolve your is
Why is my order not shipped yet?
Orders are shipped within 2 business days of the order being placed. Please allow some extra time in the case of delays. If your order shipment has been significantly delayed, please contact us at [email protected], and make sure to include your